Adecco Looking for Credit Controller at Manchester, Greater Manchester Full Time

Credit Controllers urgently required for hybrid role for a public sector client

Key Responsibilities, Accountabilities and Duties

Daily management of an assigned group of customer accounts, ensuring that all information pertaining to each individual debt is up to date, and accurately reflects the position of the customer’s outstanding balance.

 Pro-active collection of outstanding debt in accordance with pre-defined credit terms

 Ensure all customer records are up to date and queries recorded

Ensure day to day information and communication with external debtors is recorded on the Credit Control system.

 Requirement to deal with potentially difficult and sensitive situations relating to the collection of outstanding debts.

 Monitoring and negotiating instalment plans in line with the credit policy and procedures.

 Ensuring debt collection targets and office weekly and monthly KPI’s are achieved

 Liaise with staff & external customers at all levels to resolve queries by telephone, email and face to face regarding the status of the University’s customers’ accounts and making recommendations regarding any account issues. Ensuring customers receive appropriate debt letters.

 To ensure compliance with the Data Protection Act at all times in respect of debtor accounts.

 Raising sales ledger adjustment documents to correct errors on customers’ accounts  To escalate debtors for non-payment of accounts team leader / manager

 Arranging refunds, including collating all appropriate documentation to facilitate the refunds process.

 Interviewing students / customers with outstanding debts, and giving appropriate advice to resolve issues.

 Responsible for the review and allocation of receipts and the reconciliation of sales ledger accounts as directed.

 Responsible for the control and integrity of customer master data to ensure the business is in a position at all times to be able to identify and contact outstanding debtor accounts.

 Other associated ad hoc duties as required.

Essential Knowledge, Skills and Experience:

 Experience of working in a credit control environment

 Experience of dealing with large volumes of debts and or queries in a busy credit control team

Experience of using a computerised debt collection system

 A high level working experience of Microsoft Office applications

 Excellent communication skills (written and oral), demonstrating an ability to deal with a wide range of people.

 Excellent organisational skills, ability to plan and prioritise a variety of work activities in a busy environment and meet strict deadlines.

 A flexible team player with the ability to support colleagues.

 Strong numeracy skills demonstrating accuracy and attention to detail.

 Flexible and responsive to customer needs and able to provide information and guidance whilst maintaining confidentiality

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.