Age UK Hertfordshire Looking for
Information and Advice Support Assistant
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Hertford, Hertfordshire (Hybrid) Full Time
Information and Advice Support Assistant
£20,000 per annum
Full time, 35 hours per week
Fixed term contract until end February 2023 (With the possibility of extension)
Head Office Hertford and remote working
Our Information and Advice Team can help older people across Hertfordshire with a range of issues including help with claiming benefits, Lasting Powers of Attorney, IT skills, housing options, leisure activities and much more.
You will support the team to deliver a fast and efficient service to all older people across Hertfordshire, both by telephone and online.
This role involves working at our head office in Hertford during training moving to hybrid working.
Good written and spoken communication skills are required in addition to an understanding of the needs of older people.
Why Age UK Hertfordshire?
At Age UK Hertfordshire, we know that our dedicated employees are our biggest asset, so we’ve adopted a culture of support and wellness as we understand that our workforce are representative of our values.
As an employee of Age UK Hertfordshire, as well as gaining the satisfaction of knowing that you’re making a difference to the lives of older people in the local community, we believe in rewarding our employees to reflect the contribution that you bring to the organisation.
In return for your dedication and commitment to us, we can offer:
A generous employer pension contribution scheme to help prepare you for later life
An incremental holiday allowance up to 30 days per year, plus bank holidays and an additional 3 days per year between Christmas and New Year
A health cash plan, which offers money back on health and therapy appointments, free counselling sessions, a 24-hour advice line, plus much more (on completion of probation period)
Generous company sick pay (on completion of probation period)
Access to ongoing internal and external training and development, to support both your professional and personal development
Mandatory Mental Health Awareness and Equality & Diversity training as standard for all employees
An approachable team, with a listening and supportive culture and a focus on positive staff engagement and wellness
