Allstate Northern Ireland Looking for Senior Product Designer Lead (hybrid or remote) at Remote Full Time

About Us

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Allstate operate a very flexible hybrid working policy that will allow you to design your working week in collaboration with your manager with a blend of remote and office working for NI based employees as well as condensed working patterns (4 day week/9 day fortnight). Employees based in GB will be employed on a permanent remote working contract.

Join our team and you’ll find challenge and reward in a culture of innovation, support and balance. 

Location 

Belfast/Derry-Londonderry/Strabane/Remote GB

Your role in the team

The Senior UX Designer uses human centered design methods to create industry-leading experiences from ideation to launch of a product or service. Daily, you’ll partner with other UX practitioners and leaders, engineers, developers, product management, and a variety of business partners to create innovative solutions that meet both user needs and key business objectives. 

The Senior UX Designer crafts, plans, develops, and evaluates new product and service concepts, enhancements to existing products and services or strategic product extensions, often working in high-profile and complex projects. They partner with research insight teams to gather and understand data and insights to inform products and services as well as test prototypes with end-users. 

When it comes to the Senior UX Designer’s toolchest, they have expertise in communicating clearly and building concepts using sketches, online whiteboards, journey maps, site maps, navigation designs, user flows, information organization models, wireframes, prototypes, and other specifications that communicate experience and design intention. They incorporate human-centered design methods to both expand the scope of possibilities and converge on a hypothesis-based solution that meet both user and business needs.

UX at Allstate

We’re a large and well-respected digital design organization of 115+ passionate UX designers, content designers, researchers, visual designers, and design program managers led by our VP of UX, and we’ll be growing by 40% in 2022! We’re hiring to evolve UX across dozens of digital products and services and Allstate brands and to establish a shared design platform: an expanded design system, reusable content, user research, and design thinking.  

Here’s what you can expect from a UX career at Allstate:  

• Participate in a collaborative, fun and friendly remote team environment that values diversity, builds and trains individuals, and supports long-term career and skills growth  
• Contribute to large-scale digital systems and products that are used by millions of customers and have a meaningful impact on our business 
• Join a proven UX organization that is benefitting from high growth, demand, visibility, and investment
• Practice true user-centered design, supported by robust research and analytics capabilities

 At Allstate, you’ll help reinvent insurance and improve customers’ lives by designing products to support them in their moments of greatest need, and you’ll have fun along the way.  Join our team of creative problem solvers using our talents for good — at work and in life!

• Lead a multi-disciplinary team aligned to a work stream or product, including defining the direction, quality, and outcome from a UX perspective
• Work closely with product managers to assess and prioritize strategic opportunities in an agile development environment 
• Ability to design and envision future experiences iteratively in a dynamic environment by being mindful of how the experience needs to evolve over time 
• Model how to use human-centered design approaches to frame problems, uncover patterns, discover opportunities, and visualize concepts 
• Communicate clear, focused user experience concepts for products during all stages of the design process using deliverables such as wireframes, flow diagrams, storyboards, and prototypes using industry software like Figma, Sketch and InVision 
• Collaborate within product teams – assess and prioritize opportunities, constraints, and features – advocating for the end user while balancing the negotiation of priorities and business goals 
• Facilitate feedback loops through frequent and appropriate user research, testing, and metrics analysis 
• Continuously grow and share your depth of knowledge and apply it to develop your colleagues and evolve or craft new product opportunities
• Collaborate with product owners, engineers, and cross-functional stakeholders to understand experience and technology requirements to provide creative and thoughtful solutions 
• Measure your design solutions with metrics that matter; ensure qualitative and quantitative data is captured and used appropriately to inform decisions
• You may have Team Manager responsibility for direct reports taking on the role of a mentor and coach to help further your direct reports career path

So, what are the essential criteria to apply? 

• All candidates must evidence an existing right to work in the UK
• At minimum 5 years’ extensive experience as an UX practitioner 
• Experience facilitating a wide breadth of human-centered design methodologies
• Proficiency in design methods, interaction design, information architecture, user research, visual design, prototyping, and/or content design 
• Expertise using industry design tools such as Figma, Sketch, Adobe, Axure, Invision, etc
• Flexible working across a variety of design methodologies and processes (Agile, SAFe, Lean UX, etc.)

The ideal person will be able to demonstrate the following competencies:

• Strong communication, organization, and presentation skills 
• Ability to work and communicate effectively with influence in a remote product team environment 
• Organized and able to manage personal, team, and project timetables 
• Understands the constraints of technology platforms: Native Mobile, Responsive Web, and Internet of Things (IoT) 
• Critical thinker comfortable analyzing and utilizing both qualitative and quantitative data in data-driven decision making 

We also have some desirable criteria 

• Experience designing in insurance, financial, or highly regulated verticals is a plus
• Bachelor’s degree or higher in the following is a plus: Design, Human-Computer Interaction (HCI), Interaction Design, Information Sciences, Psychology, Human Factors, and/or Computer Science
• Proven People Management experience, managing a small team of designers in both a mentoring and coaching capacity

What we offer

As Digital DNA’s Workplace of the Year 2020 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking. 

Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team. 

We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation. 

We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.

Statement on Fair Employment and Equal Opportunities

Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.

We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit. 

Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.

The closing date for receipt of applications is Friday 6th May 2022