Andor Technology Looking for Technical Support Specialist at Belfast Full Time

Technical Support Specialist

Date:  06-Apr-2022

Location:  Belfast, GB

Job Function:  Business

Business Unit:  Andor Technology

Technical Support Specialist

At Andor we are devoted to accelerating the greatest scientific advancements of our age. It matters to us that the products we develop make a real difference to our customers and contribute significantly to their research.  We want to deliver differentiated, accessible solutions to the widest possible scientific research and industrial communities.  Imaris is one of our main software solutions for our customers. 

To support the Imaris Sales Teams across EMEA we are recruiting for a Technical Support Specialist who will be based at our Belfast headquarters.  The successful candidate will assist in meeting Technical 1st level Support objectives, through the effective provision of first level support of technical license, IT compatibility and other technical or operational issues.  Full training and support will be provided by the wider team based across Europe. 

The Technical Support Specialist will have:  

• 5 GCSEs including English and Mathematics or other relevant equivalent qualification
• Knowledge of Microsoft Windows and MAC OS
• Customer service or help desk experience
• Technical knowledge with hardware, subsystems, peripheral and networking equipment

This is a temporary position for 6 months with possibility of extension.

Informal enquiries may be directed to Louise Dooley In-House Recruitment Specialist via email to 

Please apply via the link below.

Why Andor? 

Our company values of being Inclusive, Innovative, Trusted and Purposeful are at the core of everything we do for our customers and our teams.  At Andor we are innovative, hardworking but also a fun place to work with regular events happening such as employee dog walks, quizzes, fitness bootcamps, litter picks in the local area and fancy-dress competitions.  We support our employees’ mental health with an extensive Employee Assistance Programme and have Mental Health First Aiders available. 

Andor is the global leader in the pioneering and manufacturing of high-performance light measuring solutions, bringing together the latest developments in sensors, electronics, optics and software. Our ground-breaking low light imaging cameras, spectroscopy solutions and microscopy systems are being used to develop cures for cancer, explore deeper into space and examine clean energy sources. We are among the world’s most innovative companies in the Photonics industry, measuring light down to a single photon and capturing events occurring within 1 billionth of a second.

We are part of the wider Oxford Instruments Group which also includes NanoAnalysis, NanoScience, Asylum Research, Plasma Technology, X-Ray Technology, Imaris and Magnetic Resonance.  At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level.

Andor is committed to equality of opportunity and welcomes applications from all. However, our employment monitoring data tells us that women, individuals from Black, Asian and Minority Ethnic (BAME) communities and people with a disability are currently under-represented therefore, we particularly welcome applications from these individuals.  We are committed to ensuring our workplace is a safe, welcoming and inclusive place to work, which is why we subscribe to Equality Charter Marks.

To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Continue to Application or Login/Register to apply button below.