Appcastenterprise Looking for Operations Manager at Thetford , Norfolk Full Time

Operations Manager – Thetford

Responsible for directing the activities associated with the outbase operations to ensure the effective management of the operation

• Customer contact – support localisation working with local RSM and providing feedback to GM/Distribution Manager RDC regarding any service issues
• Ensure the site runs within budget, and identify local opportunities for cost savings/efficiency gains
• Ensure adherence to Company policies and procedures & ensure Group H&S policy is implemented and adhered to on site – accident investigation as required / customer RA / driver briefs including company updates and guidance
• Compliance management – AM/PM checks and paperwork, managing VC40s and local repair agents, vehicle downloads each Saturday morning, weekly vehicle cleaning schedules
• QC contact and tasks including probe calibration checks and site Audits
• Frontline management of drivers to ensure required delivered service levels
• On the job training for new starters
• Manage two-way communication cascade
• Driver absence and return to work management, point of contact for any potential performance, disciplinary or conduct matters
• Daily communication with RDC planning team – route balancing feedback for the following day’s deliveries
• Management of administration including: invoices and driver return to stores sheets; customer cash handling and accountability for the safe based within the depot
• Route cover for unplanned absence and holidays – scale dependent, not at larger stockless sites
• Primary collection of stock from the RDC throughout the night if required (overspill/resource)
• First on site each morning opening up the depot

In return we offer a competitive base salary, hybrid working, with some days on site and others working from home, additional holiday purchase options to top up your annual leave and award-winning products at virtually cost price

We’re not just looking for a good fit, we want people who help to make us even better. We’re passionate about creating an inclusive workplace that celebrates and values diversity. We don’t want you to ‘fit’ our culture, we want you to define it. Bring your whole self to work. #BelongAtBrakes.

Why Brakes? Our Purpose – Connecting the world to share food, and care for one another.

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