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At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.
Customer Services Adviser
Permanent
Manchester
Hybrid Working
£19,174 – £21,809 + additional benefits
We have two permanent and one fixed term contract until September available. Please let us know on application which you would like to be considered for.
Do you currently work in a contact centre and are looking for a better work life balance? Maybe you are looking for the opportunity for your career to develop but have no opportunities for progression?
You’ll have a 35 hour working week with a mix of working from home and working from the office. You’ll benefit from 25 days annual leave (which rises a day per year for up to five years) with the Bank Holidays and extra closure days over the Christmas period on top.
We have a lot of customers. AQA set and mark papers for more than half of all GCSEs and A-levels and you will be supporting teachers and schools via telephone and email. As we are approaching exam season it becomes a busy role and you need to be able to work under pressure. You will receive training in answering inquiries from schools and teachers and you will be able to provide an outstanding professional service to internal and external stakeholders alike.
What is the team culture in customer services? We have pizza week, awards, buffets, recognition and team incentives and motivations – work hard/have fun doing it. We have lots of customer touch points in AQA so there are many paths that your career could take with us and over 50% of our roles are recruited to internally.
AQA is able to offer plenty of other benefits including, but not limited to, a good pension, corporate access to a mindfulness and wellbeing programme and generous maternity, paternity and adoption leave.
Apply before applications close at midnight at midnight on Thursday 2 March. We will be reviewing applications and interviewing throughout and will close the advert early if we find the right person for the team. Interviews will be via MS Teams.
Every year we make results happen for over a million people across the UK. To explore how you might be a part of that, apply through the link. Every application will receive a response.
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Recruitment Agencies
We have a preferred supplier list (PSL) in place.
Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.
