Atlas Recruitment Group Looking for IT Support Engineer at Maidstone , Kent Full Time

2nd Line Engineer

Back-Office Advisory

Maidstone, Kent

£30-35,000 (Office based, flex for some remote work)

A 2nd Line IT Engineer is currently required by a leading business solutions provider to provide technical support to a UK wide user base.

This is a stand-alone position and you will be providing 1st and 2nd line support to an internal user base of 80+ as well as remote support to multiple sites across the UK. This role will also involve working alongside the IT Director on delivering project work.

This is a Windows based environment with exposure to MACs and you will be responsible for supporting and maintaining Microsoft Servers, Desktop Operating Systems, Hardware, and also general maintenance of hardware/software.

Key Requirements: –

• Escalating IT issues to the IT Director as and when necessary
• Managing backups and tape rotation
• Diagnosing and resolving technical issues in a timely manner
• Undertaking small to medium sized technical projects
• Desktop/Server support
• Setting up and configuring new servers, laptops, and desktops
• Installing authorised software to servers, laptops, and desktops
• Ensuring security and upgrades are applied to servers, laptops, and desktops
• Antivirus installation and updates
• Fault finding
• Reporting faults and maintaining logs
• Completing internal user moves including phones
• Network patching
• Creating purchase requisitions for IT hardware/software
• Exchange 365 mailbox maintenance
• Setting up new users and disabling expired account in accordance with HR requirements
• MAC Support

You should apply if you have the below: –

• 3+ years of Technical support experience in a 1st/2nd line environment
• Experience with Windows 10 Desktop, Windows Server 2012+, Server Management and Deployment, Familiarity of firewalls (ideally WatchGuard)

If you’re interested in this position, please click ‘APPLY’ with a recent copy of your CV and the consultant looking after this opportunity will be in contact to discuss in further detail.