Candidate Source – TEAM Looking for Senior IT Support Engineer at Moulton Park Industrial Estate Full Time
A well-established, forward-thinking IT services company is looking for a Senior IT Support Engineer to join its small, friendly and collaborative team where you can make a real impact on results. The company offer training opportunities in line with professional and personal development plans and are flexible on offering hybrid working.
The company provide a high-quality service to their national client base through technical ‘know-how’ and competent communication, ensuring all services, both cloud-based and LAN, are delivered within an agreed managed service delivery framework. The primary focus of the technical team is to provide a consistently high level of assistance and customer service. The company’s values are reliability and flexibility, transparency and honesty.
As a Senior IT Support Engineer your responsibilities will include:
Ensuring the company provides a pro-active service delivery and effective client resolution when handling client issues and queries, including disaster recovery solutions;
Delivering engineering assistance and maintenance services via telephone, remote and on-site assistance in the following key areas;
2nd and 3rd line technical support – including but not limited to server and desktop operating systems, hardware, application software, networks and data back-ups;
Overflow assistance to 1st line technical support;
Providing technical and operation guidance to engineers, acting as a mentor whenever possible and promoting the company team behaviours;
Managing and assist in the deployment of hardware and software rollout projects – will involve travel and overnight weekday stays across the UK,
We are really keen on speaking to people about this Senior IT Support Engineer role who have the following skills and experiences:
Proven 2nd and 3rd line technical support experience with demonstrable ability to troubleshoot difficult technical server and workstation issues;
In-depth knowledge of Windows Server O/S 2012-2019;
Experience of virtualisation technologies (Hyper-V and VMware);
Active Directory & Group Policy;
TCP/IP, DNS and DHCP;
Network and server installations;
Microsoft Azure and Endpoint administration;
Office 365 Deployment and administration;
Router, firewall, WIFI and switch configuration;
Backup software and disaster recovery technologies;
Understanding of ITIL operations.
This is a full time role working 37.5 hours per week in working rota’d hours Monday to Friday 8.00am to 4.30pm and 9am to 5.30pm. The role is predominantly office based in Northampton, however the company is flexible on offering hybrid working for a mix of working from home.
To apply for this role as Senior IT Support Engineer, please click apply online and upload an updated copy of your CV.
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