Cordius Ltd Looking for Senior Service Desk Engineer at Birmingham , West Midlands Full Time

Cordius are currently hiring for a leading IT Solutions company based in Birmingham who provide services to a wide range of clients across the country. They are looking for a senior service desk engineer to come and join their team.

The role is a remote role with travel to client sites once or twice a week and a £5,000 car allowance payed on top of salary. The role will involve the following:

• Take ownership of support calls
• Act as an escalation point and technical lead
• Take ownership of an issue until resolution
• Remain up to date with latest technologies and platforms
• Assist with cross training

Ideally as many skills as possible from the following:

• Windows OS knowledge, installation, and troubleshooting
• All recent versions of Microsoft office and 365
• Windows Server 2008,2012,2016,2019
• Microsoft exchange server 2007-2019
• Active directory
• Microsoft teams’ deployment and troubleshooting
• Networking skills (TCP/IP, L2&L3, VOIP, VLAN, Spanning Tree, Routing)
• Knowledge of WAN technologies
• Firewall Knowledge
• Server hardware
• Knowledge of SAM and shared storage, technologies such as NFS and iSCSI, snapshotting, replication
• VMware vSphere & Hyper-V Clustering
• Backup software such as Veeam / Acronis