Family Action Looking for Head of Quality and Safeguarding at Remote Full Time

Head of Quality and Safeguarding

Home-based with travel to Head Office and Family Action services when required

37 hours per week (full-time, 5 days)

The post-holder will be expected to work flexibly to meet the needs of Family Action

Grade 5 point 39-46: £44,983 – £52,087 per annum + £480 homeworking allowance per annum

Permanent Contract

Are you a highly motivated self-starter with excellent communication skills? Do you want to be part of an award winning organisation that makes a difference? If so, Family Action has an exciting opportunity and would love to hear from you.

At Family Action we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 150 community based services, as well as supporting thousands more through national programmes and grants.

This is an important role in Family Action. As the Head of Quality and Safeguarding, you would take a lead on a range of work streams and projects related to quality, risk and performance. From visiting any one of our 140+ services, helping staff and managers to learn from practice via audit and case reviews, to supporting training delivery, developing quality assurance frameworks that work for our different service types or drafting complex reports for Board members and colleagues, no two days would be the same.

Your role would be varied, exciting and incredibly worthwhile. At its heart is a striving for excellence, maximising outcomes and the need to ensure that children and adults get the right support, of the highest quality at the right time. The main element of this role is the Quality Assurance Framework so you will need to be an excellent auditor and case file reviewer for cases relating to child and family work, and also for services that work solely with adults. This role will moderate audits completed by managers across the organisation so well developed skills in this area are a must.

We are looking for an autodidactic self-starter, who can draw learning from a range of sources, contextually analyse the evidence, recognise the generalisable from the one offs, and piece it all together with strategic finesse. We need someone with substantial experience of frontline and management practice working in services for people. Alongside this, you must have extensive experience of applying comprehensive Quality Assurance processes and using QA as a means of continuous learning and improvement. You would need to be resilient and tenacious; and bring an understanding of the challenges faced by staff and managers, learnt through your direct experience.

Offering both high challenge and high praise; maintaining the sharpest focus on children and adult service users; being their voice and delivering their messages when required; having the utmost integrity and taking people with you on the path to excellence – these are the key attributes and abilities for a role of this nature.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQIA+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an interview.

What will we offer you?

We’ll offer you a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. We are happy to talk flexible working. All roles in Family Action are open to a discussion about possible flexible working options, subject to business needs, and all new starters will have the right to make a flexible working request from day one of employment. We have an excellent wellbeing offer and we will invest in your professional development with on-going quality training and career development opportunities. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills then we look forward to hearing from you.  

For an application pack and further information, please see attached or visit the Family Action current vacancies page.

Please email completed applications to the designated email inbox (20), please see advert document.

Closing date:               Sunday 11th September 2022 at 23:59 (midnight)
Interview date:            Friday 30th September 2022 (Candidates will be notified by email on or before the 19th September 2022 if they are being invited to interview.)

Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service.

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