Glen Dimplex Heating & Ventilation Looking for IT Service Analyst Placement at Armagh Full Time
Glen Dimplex is a privately owned, multinational group head quartered in North Dublin which operates through 4 core segments, (Consumer Appliances, Heating & Ventilation, Flame and Precision Cooling) worldwide. Glen Dimplex is one of the world’s largest manufacturer of electric heating solutions and holds a significant global position in the domestic appliances market. We aim to be a leader in the transition to a sustainable world to be a company we are proud of.
Details of brands and our exciting history of growth can be found on our website.
Responsibilities:
The successful candidate will be part of the Group IT Service team reporting directly to the Group IT Service Team Lead.
In this role you will provide system level support of multi-user operations systems, hardware, and software tools, including installation, configuration, maintenance and support of these systems. They will be expected to assume full ownership and responsibility of support tickets, ensuring they are dealt with promptly, professionally, and satisfactorily concluded, adhering to SLAs.
We are seeking a focused, customer-oriented Analyst who is looking for an opportunity to develop their skill set and grow in a fast-paced work environment. The role will be primarily based at our Portadown Office, with occasional presence across all Sites. Providing opportunities to interact across all levels and departments, within the company.
The Analyst will, be exposed to a wide range of technologies, and be responsible for providing comprehensive voice, email and ticket support to the Business, offering end user support, whilst delivering a high level of customer service.
This is a 12-month FTC Placement opportunity. Closing date for the role is the 8th of May.
Responding to incoming calls or tickets as the local point of contact for clients with IT or product related problems
Using appropriate questioning techniques to determine the root cause of reported issues
Diagnosing, documenting and/or resolving issues by providing the appropriate resolution or following the escalation procedure
Translating customer information into valuable and usable knowledge documentation
Recognising potential major outages and taking ownership of reporting these in a timely manner
Working in a collaborative team environment by engaging, sharing knowledge and communicating effectively
Using available tools and resources in an appropriate manner consistent with policy and procedures
Qualifications & Skill
Experience in a Desktop / IT Support role
Previous exposure in one or more of the following:
By submitting your application, you agree that Glen Dimplex may collect your personal data for recruiting and related purpose. Glen Dimplex privacy policy explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Glen Dimplex’s use of your personal information.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
