Global Project Resources Ltd Looking for Parking Contracts Quality Officer at London , South East England Full Time

We are urgently seeking an experienced and skilled Parking Contracts Quality Officer to be valuable support on a range of functions across the parking and traffic enforcement service for our local government client based in London N1.

The Parking Contracts Quality Officer will deal with various duties such as On Street and CCTV contract monitoring, Key Performance Indicators’ meetings, Vehicles Pound, Abandoned vehicles, clamping and removal, Estate Parking, permit issues, FOIs, occasional telephone calls, refunds and respond to complaints on a daily basis. This is a very busy area and requires a person who can work at a fast pace, on their own initiative, adapt and learn to use new systems, as well as respond to complex issues.

Ideal candidates will demonstrate the following:

• Interest or experience in working within the Parking Service
• Preferably knowledge of Parking Legislation
• Have excellent communication skills both written and verbal.
• Have the ability to communicate with staff at all levels within the organisation as well as with professional bodies and the public.
• Have working knowledge and competently use IT systems and programs designed for data entry and letter writing
• Experience of dealing with incoming and outbound correspondence, managing databases, records and creating detailed written responses.
• Experience of working within a busy office environment and have the ability to work as part of a team whilst being proactive and using your initiative.
• Ability to take calls from the public to answer queries and challenges to decisions and complaints.

Please apply for further information

GPR is fully committed to the elimination of unlawful and unfair discrimination and values the differences that a diverse workforce brings to organisations. GPR will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation. GPR will not discriminate because of any other irrelevant factor and will build a culture that values meritocracy, openness, fairness and transparency.