Hays Specialist Recruitment Limited Looking for Experienced First Line Analyst job – Service Desk at Nottingham Full Time

Service Desk job in Nottingham for a Transport provider £9.74/hr PAYE,Temp to Perm opportunities.

Experienced Service Desk job in Nottingham for an industry leading Transport service provider
£9.74/hr PAYE
Temp to Perm opportunities.

Your new company
You will be joining a company at the forefront of Transport industry with their Service Desk based in Nottingham. As a First Line Analyst you will be part of a fast-paced and flexible environment where no two days are the same.

Your new role
You will thrive on problem solving in this service desk role – helping support end users to reset passwords using Active Directory, raising tickets on Remedy, and troubleshooting software & hardware issues. While being the first point of contact for customers, you will provide a high-level of customer service, responding effectively and accurately while working towards the agreed Service Level Agreements.

What you’ll need to succeed
You’ll be experienced in a customer focused role, ideally in a contact centre environment, and possess a positive and enthusiastic attitude and be a team player. You will demonstrate an organised approach to work, a strong attention to detail, and excellent telephone manner. You have a good understanding of the Microsoft Office platform and are generally PC literate. You won’t be afraid to ask for help, to ensure that complex incidents are dealt with above and beyond customer expectations.

What you’ll get in return
Working for a global industry leader in transport, you will be given ongoing support & training. By taking opportunities given to you for personal development, you will be recognised, rewarded and on your way to progressing your career in area where you are passionate.

What you need to do now Join your new team by clicking ‘apply now’, providing us with your updated CV, or give us a call to discuss your suitability for the role.

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