Hays Specialist Recruitment Limited Looking for Senior IT Engineer at Edinburgh , Midlothian Full Time

Contract Role until 02/03/2025
£17.72 per hour on an umbrella rate
To start ASAP
9-5:30pm

Your new company
Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world’s greatest organisations. They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology enabled mobilised teams provide high quality, scalable expertise and support across a wide range of customers in the UK. They are a company where people matter. They are diverse, flexible and open.

Your new role
We are seeking a skilled and dedicated 2nd Line Support Specialist to join our team. The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This is a full-time role based in our office.
Key Responsibilities:
Office 365 (O365): Manage and troubleshoot O365 issues, ensuring optimal performance and user accessibility.
Microsoft Teams: Provide support for Microsoft Teams, including managing user access, troubleshooting connectivity issues, and assisting with feature utilisation.
Exchange: handling tasks related to Microsoft Exchange Server, such as managing mailboxes, troubleshooting mail flow issues, and maintaining the health of the server.
ServiceNow: Use ServiceNow for incident management, ensuring all issues are logged, tracked, and resolved in a timely manner.
Remote Support: Provide remote support to users, resolving issues efficiently to minimise downtime.
Surface Pro Devices: Troubleshoot and resolve issues related to Surface Pro devices, including hardware and software problems.
Azure Multi-Factor Authentication (MFA): Manage and troubleshoot Azure MFA, ensuring secure access to resources.
Some other experiences we are looking for:
Intune
Citrix Workspace
iPhones
SharePoint knowledge
The ideal candidate will have a strong technical background and excellent problem-solving skills. They should be able to communicate effectively with users of varying technical abilities and work well in a team environment.

What you’ll get in return
Well-established onsite working environments * Diverse and inclusive team * High ethos and purpose-driven organisation * Opportunity to contract for a reputable and growing organisation.

What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.

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