Highfield Professional Solutions Looking for Technical Planner at Gatwick , West Sussex Full Time

Technical Planner – Critical Contracts

Location: Gatwick

Reports to: Service Delivery Manager

The Company

We are working with a privately owned service provider who focus on Critical maintenance and small works project contracts across the UK. The company is based as a relatively new office in Gatwick and have gone through a slight restructure recently. As such they are looking for an additional maintenance/technical planner to assist with supporting their engineers and setting up works.

The role

This is an exciting opportunity for a motivated Technical planner to co-ordinate operational activities and ensure a consistent positive customer experience.

Experience of coordinating services in high paced technical environments would be a major plus.

Key accountabilities

• Manage forecasted resource requirements with Area teams
• Manage Optimise Scheduling Rosters including holiday approval for direct teams
• Create planned maintenance annual plans and co-ordinate relationship of appointment confirmation
• Provide out of hours rosters for all areas of delivery and escalation
• Ensure consistent and effective use of the dynamic scheduling engine across all areas
• Work with Operations Teams to promote continuous improvement activities
• Be innovative and creative in the way that services are delivered, to ensure that performance targets are met within budget and that all services delivered with high levels of customer satisfaction.

Could this be for you?

Operational experience of managing technical administration is essential.

• Experience of working in a scheduling or co-ordination environment is essential.
• Knowledge of site working practices and safety requirements is essential.
• Working productively in a pressurised environment, acting decisively when faced with urgent issues while always maintaining a high level of customer service.
• Compliance and HSE Experience.
• Confident using Microsoft Offices packages.

If interested in the role please contact Ben Palmer at DataX Connect on or alternatively send your CV through