In Technology Group Limited Looking for Incident Manager at Nottinghamshire , East Midlands Full Time

Incident Manager, Up to 30K, The Ultimate Problem Solver Across the Business

Incident Manager – Up to £30K starting

Central Nottingham

Fancy yourself as a problem solver?
Can you keep your nerve when things go wrong?

This Managed Service Provider are looking for an incident manager, to manage, resolve and fulfil all divisions within the business. This will include any internal incidents, along with third party, and client facing resolver groups.

Responsible for efficiently and effectively handling all incidents, you will also aim to act on data with recommendations to improve the day to day productivity of different IT teams through use of KPIs and SLA performance.

You will need a healthy IT understanding and feel comfortable acting as an escalation point for clients, acting as a deputy to the Service Delivery Manager.

Essential experience:

• ITIL Experience
• Process Level Management 1-3 Years
• Managed Services Background
• Relationship Building
• Task Management to achieve SLA’s and KPIs

Preferred Knowledge of Technology Concepts such as:

• Office 365
• Active Directory
• SQL
• MDM
• Windows
• Azure

If you are interested in the opportunity to join an exciting and market leading organisation who will progress your career and pay for your certifications, then please reply with a copy of your C.V

Apply Now!

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.