Jobandtalent Looking for Account Coordinator at Hedge End , Hampshire Full Time

About our Business Model

Jobandtalent is the leading on-demand staffing marketplace in Europe and LATAM that is disrupting the traditional staffing sector. Jobandtalent has successfully digitalized the whole staffing experience including sourcing, interviewing, hiring, clocking and payrolling. Creating novel AI solutions to automate parts of the process and make the best possible decisions.

The process is self fuelled by a clear flywheel effect on Jobandtalent’s marketplace: more workers in the platform allows for more data, generating higher job fulfillment retention rate and higher quality of workers placed, subsequently increasing employers satisfaction that attracts more companies and vacancies into the platform, this allows workers to find more opportunities, improving NPS and word of mouth reach, closing the wheel with more workers attracted to the platform.

Account Coordinator Responsibilities:

• Scheduling workers’ shifts or supervise they have been scheduled based on LOCATION and other branches’ clients daily requirements
• Supervise or ensure all Rota, Holidays and Absences processing is done correctly
• Assist with the on-boarding and development of workers within the site
• Being the internal contact point for the Accounts’ Operation
• Conduct weekly meetings with site managers/ recruiters for feedback on the operations performance (i.e. absence..)
• Develop and maintain strong day to day working relationships with our clients and :
  • Other department leaders in JT side:
    • Marketing (when recruitment is required)
    • Finance (payroll)
    • Recruiter (profile specification)Take & manage performance reviews for staff, assisting them to achieve their targets
• Communicate and present information related to key performance metrics, program updates, and on-going program information to necessary parties, internal and external.
• Follow up on complaints and lead investigations as directed
• Evaluate operatives to enhance their performance, development and work product

Account Coordinator Expectations:

• Liaise with team and the clients to start, looking at taking on more clients from different locations in the coming months
• Gain an expertise knowledge about all of our tools and systems to be able to implement them in current and new clients’ operations
• Gain an expertise knowledge about all of our tools and systems to be able to support and assist the former team
• Make sure all clients’ requirements are met during the peak time coming
• Be the link between clients’ and the team
• Weekly meetings/reports with clients to ensure they have visibility and to gather feedback about the service provided
• Be the link between the team and the marketing, payroll and product team
• Taking responsibility for the kind of service we offer to clients

Account Coordinator Requirements and skills:

• 3 years experience in Service Management in warehousing, logistics, Supply Chain or Third Party preferred
• Proven track record in team management

• Ability to train, coach, and mentor warehouse operatives

• Excellent interpersonal and communication skills (written and verbal)

• Ability to simultaneously perform multiple tasks

• Problem-solving attitude, makes effective decisions in a fast paced environment.

• Intermediate IT skills: Excel and Word

If you are looking to contact our onsite team, please visit the site locator on our website.

Single Resource do NOT charge any fees for our services.

Single Resource Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.