Labyrinth Technology Looking for Senior IT Support Engineer at London , South East England Full Time

Labyrinth Technology is looking for a SeniorSupport Engineer to join the busy support team in our City of London office.

If you are a self-starter who is motivated, detail oriented and has strong communication skills, we want to hear from you.

Senior Support Engineer
London, EC3V 9BS
Full time, Permanent
£38,000 – £42,000per annum DoE, company pension, company profit share scheme, funded technical training & certifications

Please note: Applicants must be eligible to work in the UK

Labyrinth has achieved 50% growth over the past two years through its honest and efficient approach to IT support, so this is an exciting opportunity for you to join us and help us in our mission to change the reputation of the IT Managed Services industry.

We need a new Senior Support Engineer to join our busy support team in our City of London office, supporting a range of small business clients from a variety of sectors including law and finance.

You will be a self-starter who is motivated, detail oriented and has strong communication skills.

In return, you will get to work with a wide range of technologies, be part of an excellent work culture and receive a competitive remuneration package.

Day-to-Day Responsibilities

• Work 3rd line support tickets (escalations from 2nd line and network/infrastructure level), providing remote and on-site support as required
• Keep tickets and clients updated
• Be the technical lead in a range of client projects including for Microsoft 365, SharePoint, Microsoft Teams, Network Infrastructure, VoIP, Microsoft Intune, Imaging Solutions, New Client Onboarding and Windows/Azure servers
• Engage with clients to discuss their IT requirements and recommend solutions from the portfolio of hardware, software, and cloud services vendors that we work with
• Act as a mentor to junior colleagues including L2 engineers and junior L3 engineers

Essential Experience

• At least 3 years of experience in an IT role
• Administering Group Policy and/or Microsoft Intune
• Microsoft 365: Exchange, Teams
• At least one of Azure, Hyper-V or VMWare
• Windows Server and Windows 10
• Active Directory/Azure Active Directory
• Installing and configuring firewalls, switches and WIFI
• Previous experience working as a lead technical resource in a major IT implementation or migration
• VoIP
• A solid understanding of IT security fundamentals
• Experience working as part of a very busy helpdesk team, juggling multiple projects and responsibilities

Benefits include:

• Company pension
• Profit share scheme
• Funded technical training & certifications

How to apply for the Senior Support Engineerrole:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be eligible to work in the UK.

Other suitable skills and experience includes: IT Support, 3rd Line IT Support Engineer, IT Engineer, Computer Support, IT Desktop Support Engineer, Technical Support Engineer, Support Engineer, End User Support Engineer