Lloyds Banking Group Looking for Full stack engineer – Document Services – OCC VS at London Full Time

**Please contact Simon Jennings or Michelle Moran for any queries about this role***

Location: London or Copley

The Onboarding & Customer Communications Value Stream implement industry leading customer journeys through engineering excellence, inspired by informed and proactive teams. Our Value Stream is growing, and an opening has arisen within the Document Services Lab as a Senior Software Engineer.

Software Engineers are at the heart of our Lab, ensuring customer communications are delivered for the right customer, at the right time and in the right channel.

At Lloyds Banking Group, we’re inspired by a clear purpose; to help Britain prosper. Across the Group, our colleagues are passionate about making a difference to customers, businesses, and communities

In Group Transformation, we’re creating new opportunities and products to improve customer experiences for years to come. With our business evolving to more modern and flexible ways of working, we want driven, dynamic and innovative individuals who join us on this journey.

About the role:

Onboarding & Customer Comms will give you the opportunity to work in a lively dynamic team who are at the forefront of leading the way for Customer Communications. Our transformation culture lives by the values to empower its co-located teams to create dynamic environments using agile methodology, including scrum, ultimately providing outstanding customer experiences; and by driving innovative technology solutions that drive iterative change across research, buy and servicing needs to market at pace.

You’ll work in a highly collaborative way to shape, design and architect colleague and customer communication journeys, working in partnership with a range of teams encountering lots of exciting new challenges. You’ll become a core contributor ensuring our offerings are delivered in accordance with our transformation strategy.

As a Senior Engineer for O&CC Value Stream you’ll love using data and technology to find innovative solutions to problems, support the team to drive out cost and waste and help deliver Quality at Pace.

You’ll also work across our teams to improve our existing communication portfolios, acting as Customer Comms SME and an advocate of our Lab with product colleagues and help shape the Lab Engineering roadmap in support of the evolution of our platforms and offerings.

A “can-do” attitude, capable of bootstrapping projects and ability to work across a number of teams simultaneously is important.

So what will you be doing for us?

You’ll work to architect and design communication journeys for customers, understanding the events, triggers and interactions upstream to ensure the right communication is triggered for the right customer, at the right time and in the channel of choice.

You’ll work across the Lab and collaborate with colleagues to build solutions integrating the use of data between systems, building trust and effective working relationships and work efficiently with others across a variety of domains, subject areas and locations.

Be passionate about technology and its application to real-world problems with design and simplification in mind. You’ll have excellent communication skills with the ability to explain ideas and problems clearly to both Engineering and non-Engineering colleagues and stakeholders.

You’ll ensure that Engineering is conducted in a way which is consistent with – and exploits the collective frameworks, patterns and standard methodologies that exist across the wider Lab Engineering community.

Work closely with your peer Software Engineers, Quality Engineers, as well as Business Analysts, Product Owners, and Project Managers in the delivery of both BAU and green field change initiatives.

You’ll help shape best practices for our customer communications, striving to architect these as optimally for performance and maintenance, championing good design principles to aid change.

Shape solutions from the ground-up and support the Lab taking these from concept to product, working with Group architecture teams through design, review, service introduction and beyond.

What we need from you:

We like people who come from a diverse industry background but as a minimum to be seriously considered we would need to see experience of;

Knowledge & Experience

• You’ll have significant experience of working in a Senior engineering role within a vibrant change team, working collaboratively across the Lab’s communities
• You’ll possess strong software engineering experience across the entire product lifecycle using a variety of Dev tooling and infrastructure across the route-to-live
• Specific knowledge of Enterprise Application integration, Enterprise Data integration and Data Modelling
• A problem solver who enjoys adopting new technologies and challenges the norm to come up with new and innovative ideas
• A practical understanding of enterprise change management methodologies/processes and a keen desire to develop to support an automation-first mind-set
• Appreciate and understand the diversity of banking customer communications and how these support day-to-day banking journeys & key life events (such as taking out a Mortgage etc)
• Exposure of using Jira and Confluence to drive and support the cadence of the team whilst ensuring quality is at the heart of everything the team does

What else could you bring with you:

• Full Stack Engineering experience with the following skills:
  • Front-End: HTML, CSS, JavaScript (Angular, React, Ember), JQuery and Bootstrap
  • Back-End: Strong backend engineering experience of at least one programming framework (Java or .Net), DevOps tooling including GHE, Jenkins, SonarQube, NexusIQ and UCD.
  • Strong data modelling experience in data formats such as json, xml and csv file formats
  • Strong database modelling and T-SQL experience in either SQL Server, Oracle or Postgres
  • Strong experience of API design and build, integrating with both Cloud or On-prem platforms in both REST and SOAP APIs frameworks
  • Experience of designing and building highly scalable and performant applications
• Bright ideas & innovation – we want talented people that will challenge the norm & help us build the Bank of the future
• Real customer focus with a vision for how LBG customer communications should be transformed to meet the needs of today’s/tomorrow’s customers
• Great interpersonal skills, the ability to explain complex technical matters to a non-technical audience, the ability to build good working relationships, logical & creative thinking skills and being able to articulate the benefits or the work we do.
• you’ll bring passion, a can-do attitude and an open mind to help us develop new ways of doing things, whilst developing your own skills and experience.

What you’d get in return:

We’ll take your personal and professional development very seriously. An opportunity to play your part in our purpose of helping Britain Recover, helping to shape the financial services of the future. With a variety of opportunities to learn, grow and develop, in a values-led culture

So if you have a desire to work in a technical role in a dynamic environment with quality at the heart of thinking, within a friendly and motivated team then get in touch, we’d love to hear from you…

Together We Make It Possible!!

So, if you have the skills, background and outlook we’re seeking and this opportunity appeals then get in touch, we’d love you to join our team

We’ll provide you with a diverse, energising and informal environment that focuses on equal opportunity and supports career progression. A role within our team will provide the chance to work flexibly and collaboratively. We’ll take your personal and professional development very seriously and enable you to make a positive difference to the overall teams’ mission.

We’re happy to consider options other than 9-to-5 office-based work. To us “Agile working” is more than working flexibly – it’s about entrusting colleagues to think creatively about how, when and where they work, to deliver their very best.

We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and to perform crucial job functions.

Join us and be part of an inclusive, values-led culture that celebrates diversity.

So what can we offer you in return?

Whatever your aspiration, you can also expect excellent benefits, personal development and a career that’s enriching and full of opportunity.

We’ll also give you a broad remuneration package which includes:

• A performance share bonus
• A generous pension contribution
• A flex cash pot you can adjust to suit your lifestyle
• Private health cover
• 30 days holiday plus bank holidays
• Various share schemes including free shares

At Lloyds Banking Group, we’re inspired by a clear purpose; to help Britain prosper. Across the Group, our colleagues are passionate about making a difference to customers, businesses, and communities

In Group Transformation, we’re creating new opportunities and products to improve customer experiences for years to come. With our business evolving to more modern and flexible ways of working, we want driven, dynamic and innovative individuals who join us on this journey.

Want to know more?

Onboarding & Customer Comms will give you the opportunity to work in a lively dynamic team who are at the forefront of leading the way for customers & colleagues in redefining & digitizing our Retail Bank across mobile, branch, telephony and internet banking. Our transformation culture lives by the values to empower its co-located teams to create dynamic environments using agile methodology, including scrum, ultimately providing outstanding customer experiences; and by driving innovative technology solutions that drive iterative change across research, buy and servicing needs to market at pace.

You’ll work in a highly collaborative way to drive efforts to create, build, support and improve our customer communications, working in partnership with a range of teams encountering lots of exciting new challenges. You’ll become a core contributor ensuring quality and engineering practices are followed in accordance with engineering transformation strategy.

As the ideal Software Engineer we’ll need you to posses a “can-do” demeanour, capable of bootstrapping projects and working optimally with multi-disciplinary, internal and external distributed teams across the project lifecycle.

We’re looking for driven individuals to tackle a Engineering role, helping to deliver exciting customer driven solutions. We lead the way in defining the best of new technology offerings, working closely with our Engineering Leads to collectively drive the tooling agenda whilst balancing the requirements of the UKs leading retail bank. The ultimate measure of success for us is leveraging these best of breed software and platform solutions so that we can continuously improve how we deliver market leading applications for our customers.

You’ll be presented with technical challenges on a scale unmatched in other industry sectors, but with this also the satisfaction of knowing your expertise will be making a difference to millions of customers. It’s a very hands-on role, with your time spread among short term support-related tasks, longer-term initiatives, problem-solving, optimising, forecasting, planning for the future and personal development. There really is no such thing as a typical day as a Engineer in our team!

Contact Name: Lloyds Banking Group
Reference:
TJ/6158/064784_1651418807
Job ID:
3082875