Post-Travel Complaints Agent
Do you have a passion for customer care as well as travel? If so, you could be the next superstar Agent to join the UK’s fastest growing online travel agent!
In the role of Post-Travel Complaint Agent, you will take ownership for managing, acknowledging and responding to complaints after the customer has returned from their holiday.
Responsible for the delivery of exceptional customer experience whilst swiftly and accurately responding to and resolving all associated requests and queries.
Exceptionally high quality written communication skills are a must due to customer contact primarily conducted via email.
Empowered to create a fantastic customer experience, even when difficulties arise, providing feedback internally to help improve agent knowledge and process improvements.
Accountable for fully resolving all incoming queries to the customer’s complete satisfaction (including complex and challenging situations from all customer groups)
As a customer service champion, you will put the customer at the centre of everything you do and share ideas for the continual improvement of the overall customer experience
Knowledge, skills and experience required:
Key result areas:
Location: Home based
Contract Type: Full Time, Permanent
Hours: 37.5 hours per week
Benefits: Working for loveholidays means you are eligible for discounted holidays for you plus your family and friends and discounted gym membership. The head office holds weekly drinks in the kitchen and you will also have access to subsidised snacks and free fruit in the office. You will have the chance to get involved with monthly social events, seasonal parties and will receive full induction training in your first weeks.
You may also have experience in the following: Complaints Resolution, Complaints Coordinator, Complaints Handler, Complaints Handling, Customer Service Coordinator, Customer Service Team Leader, etc.
Ref: 132 599