McElroy Resourcing Looking for IT Support Analyst at Belfast Full Time
IT Support Analyst
Our client, a rapidly growing software house is currently seeking an IT Support Analyst.
Our client is seeking a talented individual who is keen to deliver excellence in IT support services. The role itself will involve troubleshooting and resolving third line incidents and problems whilst maintaining a high level of customer care to ensure all our customers’ needs are met.
Main Responsibilities:
To provide technical support to customers via the Telephone and Instant Messaging
Running T-SQL scripts and monitoring databases
Provide Training and Support to customers via remote desktop
Strong understanding of support incident resolution, identifying call urgency and
customer communications during fault resolution
Excellent interpersonal and customer care skills, excellent communicator, team
player and extremely customer focused
The ability to explain IT issues in simple terms for non-technical staff
The successful candidate will have:
Educated to A level with ICT
Excellent written and spoken English
Availability to work evenings and weekends
Experience in working in a customer service IT environment
Experience in dealing with customers face to face and by telephone
Excellent problem solving and decision-making skills
Good communication skills
The successful candidate will receive:
Attractive salary
Flexible working hours
Relaxed atmosphere / dress code
Frequent team outings
Pension Scheme
Private medical cover
What you need to do now
This truly is a great role, if you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now on
