Meriden Media Looking for Helpdesk Engineer at Wollaston , West Midlands Full Time

Pertemps are very pleased to be recruiting for the role of a Contract/Helpdesk engineer within the Service and Maintenance Department at one of their clients based in Stourbridge.

Ideally the candidates should have knowledge of mechanical and electrical disciplines and will have come from a building services or controls background.

Roles and responsibilities of a Helpdesk Engineer Includes:

• Reviewing engineer’s job reports to ascertain if there is a requirement for further action.
• Preparation of quotations for small works projects and replacement parts.
• Management of small works projects for the Service & Maintenance Department.
• Production of job-specific RAMS for maintenance tasks and small works projects.
• Providing assistance to Concord’s team of engineers.
• Support in planning labour resources and deploying weekly diaries.

Helpdesk Engineers will have the following skills :

• The role will be customer facing and as such candidates will require good interpersonal and communications skills.
• Require the ability to build relationships with clients and become their ‘go-to’ for their day-to-day business needs, whether it be for technical support, a quotation for a small project or replacement parts.

The salary for this role will be between £30k and £35k dependant on experience and the skills that they possess.

The company operates a pension scheme into which both the employee and company contribute, 25 days annual leave plus bank holidays.

Hours of work for a Helpdesk Engineer are 8.30am to 5.00pm Monday to Friday, with one-hour paid lunch daily (37 ½ hours per week).