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Summary
Giant’s Causeway & Carrick-A-Rede properties welcomes visitors from all over the world and we have an exciting opportunity for 3 Welcome and Service Assistants.
Working within a bustling atmosphere as part of a passionate team this role plays a core part in providing fantastic customer service.
You’ll work in a variety of positions, outdoors, to ensure our visitors receive a warm welcome and deal with customer enquiries to help them enjoy their visit. You will be based at Giant’s Causeway but may be required to work across other sites.
We have 3 Welcome and Service Assistant roles offering 1560 hours per year.
The roles are annualised hours, where the number of hours you work each month may vary, however your salary will be paid in 12 equal installments over the year.
Salary: £11.64 ph
Contract/duration: permanent, part time contract.
Hours/working pattern: 1560 hours per year. There is no set pattern for these hours and is based on the needs of the business. We need someone who can be available Monday to Sunday but work between 2-3 days per week.
What it’s like to work here
Flanked by the wild North Atlantic Ocean and landscape at the Giant’s Causeway is surrounded by dramatic cliffs, for centuries the Giant’s Causeway has inspired artists, stirred scientific debate, and captured the imagination of all who see it.
Working closely with the Visitor Operations Manager and the Welcome Manager’s you’ll be part of the team who welcomes our visitors from all over the world to this special place. You will engage with all our visitors to inspire support through membership and help visitors to enjoy their day.
What you’ll be doing Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion – no two days are the same.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service. Who we’re looking for
We’d love to hear from you if you are:
- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Tax-free childcare scheme
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.
