Nursing and Midwifery Council Looking for Screening Case Support Officer at East London , London Full Time

About the role
To process incoming fitness to practise referrals and associated correspondence efficiently and effectively ensuring the national registration database and case management systems are all updated accurately and within set timescales to assist with public protection. Undertake advancement tasks for cases to assist with progressing cases through the Fitness to Practise process.

About You
To review and accurately assess incoming fitness to practise documents, including new referrals, and provide administrative support to colleagues within the Screening department.

To provide a customer focused service in line with NMC customer service standards.

To communicate effectively with colleagues, managers, and stakeholder to effectively manage the department’s workload.

Skills and experience required

• Proven administration experience in an office environment.
• Excellent written and oral communication skills with the ability to deal confidently and efficiently with internal and external stakeholder.
• Experience of complex data entry tasks working within defined regulation and following established procedures.
• Able to provide high quality, sensitive and effective customer care.
• Ability to deal with a high workload, including planning, prioritising, and managing time effectively across the organisation and externally