People First Looking for Spanish Speaking Logistics Coordinator at Staines-upon-Thames , Middlesex Full Time

Your New Job Title: Spanish Speaking Logistics Coordinator
The Skills You’ll Need: Fluent in Spanish, Logistics, strong Excel, Customer Service Orientation,
Your New Salary: £29k per annum
Location: West London/ hybrid
Working hours: Monday to Friday 8.30 – 5.30 pm
Job status: Permanent
Start date: ASAP

Who You’ll Be Working for: Leading IT accessories business.

What You’ll be Doing Each Day:

As Customer Logistics Coordinator (CLC) you will help manage the order to delivery (OTD) process within the Operations function. You will provide excellent customer service to both external and internal customers ensuring that all orders are processed, generated and delivered in line with customer and business requirements. You will interface between customers, sales and company’s Logistics Service Providers (LSP) and act as an advocate for your accounts to ensure you maximise fulfilment of customer orders to expected time lines and maximise revenue for the company.
As a member of Customer Logistics Team within the Operations department you’ll be responsible for a specific region and customers within that region. Work with colleagues to provide cover and a consistent and standardized level of services across accounts and regions.

• Manage the order to delivery process for customer and business in various countries.
• Ensure that orders are processed, generated, and delivered at the agreed time frame to maintain strong customer and business relationships.
• Serve as the operational point of contact for customers and countries within EMEA providing excellent customer service.
• Pre and post sales support via email, telephone, skype, and in person.
• Provide clear professional communication to customers, sales managers, and team members regarding any changes to orders or issues that would impact sales revenue.
• Collaborate with the customer planner to maximize case fill rate.
• Coordinate with logistics service providers to ensure orders are picked, packed, and delivered on time and in full.
• Manage any returns requests from customers, verify that return meets the agreed criteria, and credit pending returns.
• Responsible for processing all warranty orders and be the main point of contact for our company external care providers.
• Manage any warranty escalations from the consumer care team and provide a solution for the customer.

The Skills You’ll Need to Succeed:

• Fluent in Spanish
• Experience of international export procedures, including understanding the preparation and need for specific customs documentation, such as Bills of Lading, CMRs, Airwaybills, Certificates of Origin & Certificates of Conformity
• Strong Customer Service Orientation
• Order Processing/Customer Service experience performing order to delivery/order to cash process
• Experience of dealing with Logistics Service Providers (LSP)
• Excellent communication skills (written and verbal)
• Strong interpersonal & collaboration skills
• Ability to work under time pressure and meet deadlines
• Intermediate/Advanced Excel, Word and PowerPoint
• Works accurately with an eye for detail
• Additional European Language would be of benefit
• Previous experience working with EMEA regions/markets
• Enthusiastic and persuasive with strong influencing skills at all levels
• Strong analytical and reasoning skills

Please follow us on Linkedin: people-first-supply-chain

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.