Rec-Collective Limited Looking for Operations Coordinator at Camden , London Full Time

I’m currently working with one of the biggest and most prominent jewellery designers of his generation. They are known for their bold and glamorous fine jewellery .

This exciting role as an Operations Executive is to provide day-to-day operational support to e-commerce, retail, and logistics. The ideal candidate will be positive in character and highly proactive. They will be detail-oriented, organized, and able to collaborate effectively with other team members to grow the E-Commerce revenue, while ensuring that the operational procedures and stock control processes are well managed.

Duites

• Work hand in hand with the E-Commerce Manager to meet customer expectations and ensuring speedy resolutions of operational queries (missing parcels or items, late shipments, quality issues, returns and exchanges, cancellations etc.).
• Take the lead in responding to all ecommerce enquires via email/ WhatsApp/ Live Chat/ Videos and Hubspot.
• Account management of ‘Powerfront’, executing the live chat strategy that leads to greater conversion online and upsell.
• Process ecommerce orders – from generating the order on SAP, completion of paperwork, transfer of sku, packaging and booking couriers, ensuring compliance of all processes, stock movements within SAP and packaging guidelines at met.
• Ensure CRM data is effectively managed with customer information tracked and updated in both HubSpot and Loyalty Program.
• Pulling / transferring stock for e-commerce orders, and marketing shoots from our Mount Street salon.
• To support the E-commerce Manager with day-to-day operational tasks on the website (Magento platform) that supports with the development and progression of the Stephen Webster ecommerce channel.
• Assist with ad-hoc reporting for ecommerce sales.

Knowledge & Skills

• Luxury sector experience required.
• 2+ years in operational support/ customer service experience required.
• E-Commerce Experience desired.
• Experience of working in the Jewellery Industry desired.
• Ability to work well in an environment that requires a high degree of self-motivation
• Required to work a flexible schedule based on business needs.
• Experience with Dotdigital, Magento, Shopify, and SAP, desirable.