Recruitment Genius Looking for 2nd 3rd Line IT Support at Chichester , West Sussex Full Time

Join this MSP as an 2nd/3rd line IT Support Analyst.

The role will be predominantly office-based, with some customer visits.

THE ROLE:
– Operating the IT Helpdesk and providing 2nd/3rd line support to a wide variety of clients, supporting infrastructure, hardware, and software.
– Receive and resolve calls from the helpdesk and manage user expectations – by phone, email, and in-person.
– Troubleshooting and diagnosing hardware and software faults, escalating if necessary.
– Deployment of new hardware and software alongside existing upgrade schemes.
– Occasional involvement in project work.
– Assisting the Support Team Leader in aiding other team members.
– Managing your own tickets, ensuring that they are kept up to date.

KEY SKILLS & EXPERIENCE:
– 2+ years of IT support experience covering:
— Active Directory
— Windows 10, Windows Server (bonus points for macOS)
— Office 365
— Azure
— Hardware
— Backup & Firewall configurations (experience with Acronis & SonicWall desirable)
– Full, clean driving license

SALARY & BENEFITS:
– £28,000 – £36,000
– 20 days holiday + public holidays
– Pension
– Cycle to work scheme
– Free onsite parking
– Company laptop, phone, and accessories

Please apply today!

All applicants must currently have the permanent right to work in the UK; visa applications will not be considered.