I am delighted to present you with an exciting opportunity for one of my clients based in Kenilworth, Warwickshire for a Desktop Support Analyst.
The successful candidate will be responsible for providing analytical & logistical support for the desktop computing park, across the sites directly supported by the UK Desktop Team
You will act as a support for on-going day-to-day operational needs (incidents, crash maintenance and small change requests). The role will include investigation, analysis, construction, detailed testing and implementation support
Your key duties and responsibilities will include:
- Provide high quality analytical support for any desktop issues the individual is assigned to provide the on-going operational needs (crash maintenance and small changes). This will include investigation, design, construction, testing and implementation support.
- Develop any desktop modifications in line with the agreed departmental development standards. This includes producing all the necessary deliverables eg proposal, specification, etc
- Provide input to any project planning and actual recording to ensure detailed and up-to-date project plans are available for all project deliverables being worked on by the individual.
- Provide responsive action to any high priority issue by providing the agreed level of cover eg 7×24 hrs
- Ensure that Sarbanes Oxley compliant policies are applied to all applications developed or supported
Your skills and Experience will include:
- Strong and demonstrable experience in Desktop Support
- SCCM Experience
- Good knowledge of overall IT environment
- Good understanding of the development environments being supported
- Good knowledge of business areas being supported to aid with design
- Experience with software upgrades, hardware installations and escalating issues
This is a fantastic opportunity for someone to work in a challenging environment that offers fantastic opportunities for growth and progression.
If you would like to join a multinational and a global leader player that inspires and motivates you then please apply online today with an updated CV!
