Reed Procurement & Supply Chain Looking for Logistics Supervisor at Hounslow , Middlesex Full Time

Exciting opportunity as an Logistics Supervisor

Salary up to 45000 DOE

Roles and responsibilities Logistics Supervisor

• Manage incoming customer requests including shipping quotes.
• Use our pricing algorithm and/or put together custom quotes by reaching out to suppliers. 
• Monitor customers’ shipments and proactively update them on the latest developments.
• Answer customers’ questions by phone and email
• Develop your own customer relationships – especially with our VIP clients – and always guarantee customer satisfaction.
• Manage 2-3 people on a day-to-day basis: distribute workload, provide junior team members with assistance on difficult cases, serve as an escalation point, conduct regular 1:1 sessions with direct reports.
•  Design and improve client-specific processes and Standard Operating Procedures (SOPs) to maximise efficiency. 
• Work with the Customer Care Team Lead to improve Customer Care organisation, develop and monitor KPIs, create routines and processes.
• Work with the warehouse team to streamline processes and ensure a careful flow of information between the client and the collection & packing team
• Communicate with different logistics teams (first mile, freight & customs) to fix any shipment-related issues
• Work with the Product team on our current and future platforms and products (as required)
• Work on local and global projects and initiatives (as required)

The ideal person for this Logistics Supervisor will have:

• You have at least 5 years of experience in Logistics Operations in a client-facing role.
• Experience working with large international auction houses or art galleries is a plus 
• You’ve managed or supervised a small team for a minimum of 2 years 
• You have excellent written and verbal communication skills as well as a good analytical sense (excel) 
• You are perfectly fluent in English, any other language is an advantage
• You have strong organisational skills and are disciplined in daily activity planning (ability to manage a large quantity of information, ability to multi-task and to prioritise)
• You are enthusiastic, ambitious, self-motivated and hands-on with a strong work ethic 
• You enjoy working in a challenging fast-paced, target-driven and team-oriented environment
• You are an excellent learner and desire to adapt to new concepts and technologies

If you feel you have the right experience for this Logistics Supervisor please apply