Rise Technical Recruitment Limited Looking for Technical Advisor – Heating Systems at Swindon Full Time

Technical Advisor – Heating Systems

Swindon

£33,000 – £38,000 + Healthcare + Remote Working + Pension + Holidays

Do you have a good understanding of domestic or commercial heating systems and want to take a new step into an office/home based job with a long-running and well-respected UK business where you can benefit from an excellent work-life balance and company package?

This large manufacturer has employees across Great Britain and have been expanding both during and following from the pandemic. They are now in the process of creating a significant share for themselves in the Renewable Heating market and following from their recent successes are looking to grow their workforce further to meet demand.

In this role you will be responsible for supporting both the clients and engineers within the company spanning across the UK by providing technical support and remote fault diagnostics as well as organising the schedules of engineers and assigning them to jobs where they are needed.

You will be working on a split shift basis with one week being worked at home and one in the office, and one week starting earlier in the day and one starting later.

The ideal candidate will have a comprehensive technical understanding of heating systems such as combi boilers or heat pumps gained across a career of working as a heating engineer. They will now be looking to take a step off the tools and into an office and home based role.

This is a great role for someone who prides themself on their technical development and who wants to achieve a good work-life balance alongside a strong overall package.

The role:
* Providing technical support and remote fault diagnostics to clients and engineers
* Handling customer enquiries and reports of faults, and assigning jobs to engineers based on priority
* Using CRM and databases to record and track calls, complaints, faults, rectifications etc.
* Alternating between home and office work on a weekly basis
* Shifts split on a weekly basis between early starts (7:30-4:30 mon-thurs and 7:30-4 fri) and late starts (9-6 mon-thurs and 8:30-5 fri)
* Working Saturday mornings every other week

The person:
* Experienced in heating systems such as combi boilers, solar thermal, biomass, heat pumps
* Looking to take a step off the tools while still being involved from a technical perspective
* Strong communication skills and capable of presenting technical information in an understandable manner
* Experience with CRM software
* Full UK driving license

Reference Number: BBBH159384

To apply for this role or to be considered for further roles, please click “Apply Now” or contact Stuart Goble at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.