Application Support/Service Delivery Team Leader
Hybrid working; 3 days’ office, 2 days’ home
Competitive salary + Benefits
Saint-Gobain – Winners of ‘TOP EMPLOYER UK AND GLOBAL’ five years running! (2016-2021)
Saint-Gobain is a global leader in the construction industry with a presence in over 67 countries worldwide. Our businesses designs, manufactures and distributes building materials and solutions globally.
A truly exciting time to join us as an Application Support Team Leader within the IT Service Improvement team as we continue to deliver on our Digital Transformation projects.
Your New role
As a Service Delivery Team Leader you’ll be responsible for managing a team of 2nd line Application Support Analysts. You’ll lead the Service Delivery team, taking accountability for provision of IT support to the business and ensuring that any disruption to service is minimised. Undertake day-to-day line, resource, service and project management activities in order to ensure that the team delivers the service required by the business and any disruption to service is minimised.
You’ll understand the criticality of supported systems to a level where the commercial business benefit impact of a malfunction can be interrogated and assessed, leading to the appropriate level of action and priority being given to the resolution process.
What you need to be successful
As well as a great people manager, you’ll come from a technical background, having the ability to lead a technical team, and provide guidance to team members. You’ll have experience of supporting and working with enterprise applications. being able to manage and deal with any escalations that arise, this may require being “hands on” sometimes to provide technical solutions.
What you will get in return
If you’re up for a new challenge and think you’ve got what it takes, apply online today!
We are an inclusive employer and keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, what football team you support, taste in music, fashion sense or anything else that makes you, you!
We believe that working in a diverse business can be more enjoyable, teams can be more innovative, and make better decisions. We already employ many fantastic people from diverse backgrounds, but we still want to do more.
So, we are on a mission to make Saint-Gobain inclusive and accessible to all, with role models for you to look up to and learn from, no matter who you are!
At Saint-Gobain, our purpose is to ‘Make the world a better home’. We are both manufacturers and distributors. Together with and for our customers, we design materials and solutions that have a positive impact on everyone’s life and provide well-being, quality of life and performance, while caring for the planet. Our materials can be found everywhere in our living places and daily life: in buildings, transportation, infrastructure and in many industrial applications