The job of a Save the Children UK’s Service Desk Manager is varied and busy.
If the answers to these questions are yes, we would love to hear from you!
Note:
To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children’s unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
Job Purpose
Reporting directly to the Director of Technology Operations, you will be responsible for leading the team (Service Desk and Second Line Analysts) who are the first point of contact for our users.
While this could involve fixing a fault, it could equally involve fulfilling a request, assisting with a project, or answering a query. All work carried out is owned and managed until the customer has confirmed resolution.
A key element of this position lies in strong communications skills to enable the incumbent to liaise with all levels of users, stakeholders, support staff and third parties to understand evaluate and remedy incidents and service requests as and when they occur. Exceptional levels of written and verbal communication skills are required to excel in this role.
As a rights-based organisation, we are committed to anti-racism and actively opposed systemic oppression of any form. You will support our commitment to celebrate diversity, challenge inequality, and build an inclusive environment for every one of our employees so we can better represent the children we protect.
Main Accountabilities
The Service Desk Manager’s key duties will be to:
Person Profile
You will have knowledge and experience in all of the areas below:
You will have abilities in all of the areas below:
Aptitude
Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.
Remote Working:
The majority of SCUK employees are currently working remotely within the UK in line with UK Government guidance. Commencing July 2021 we will transition to flexible and hybrid ways of working (i.e. a mixture of remote/home and office-based working) as social distancing restrictions ease.
We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.
To see our full statement please visit our website.