Shift Group Ltd Looking for Customer Service/Sales Manager at London , South East England Full Time

Customer Service & Sales Manager

Greenwhich

Full Time- working any 5 days out of 7 (will include 1 weekend day)

£22,000- £24,000 per annum

Who are Shift?

We are a rapidly growing marketplace, with an entrepreneurial ethos, focused on investing and developing cutting edge technology. We use algorithms to utilise drivers already on the road to offer consumers and businesses a way to move anything, at any time, on their schedule. We create more flexibility and efficiency, meaning a cost effective service whilst also looking after the planet.

We are a VC backed company, with a mission to disrupt the logistics market. If you have the drive and determination to make an impact on an expanding business, then Shift are here to deliver your next career move.

The opportunity as a Customer Service & Sales Manager:

This role will report into the Retail Operations Manager supporting our ever-growing expansion of our flagship retail account. Our retail teams, with the support of our technology, process home delivery for in-store purchases. As the popularity of the service increases and as we continue to grow with our account, there is a greater need to create operational efficiency and ensure our in store teams become high performing, process compliant, customer centric teams.

Your responsibilities:

As a Customer Service & Sales Manager, your main objective is to get the very best out of our in store reps.

Ensuring they have the support and capability to provide excellent customer service to our retail partner’s customers. Your team will need to be operationally sound, process tolerant and excel in front of customers and stakeholders, whilst upholding the Shift brand to the highest standard. You’ll do this through a range of mentoring, coaching and team development, as well as leading by example at our delivery desks and across the wider store.

Day to day, your responsibilities include:

• Keeping the team motivated and leading by example whilst driving operational KPIs
• Monitoring of in store reps and ensuring all team members are fully trained on the very latest operational processes and ways of working

• Building rapport and instilling the Shift values with everyone you come into contact with, using your superior relationship-building skills

• Acting as a subject matter expert across all customer service, and operational excellence

• Utalising any downtime to proactively engage with in store customers to help drive sales

• Highlight and escalate any concerns to the Retail Operations Manager

• Produce weekly operational reports

• Ensuring your delivery desk under your supervision has sufficient staff coverage to match retail opening hours, which includes being the POC for sickness calls and arranging cover

• You will be required to be the duty manager across all locations

Requirements

What we need from you:

• Experience in a role such as Retail Manager, Sales Manager, Customer Service Manager or something similar

• Strong understanding of operational success in a retail environment through excellent customer experience

• An ability to travel between our customer’s retail stores when needed

• Excellent coaching experience

• Customer service lead and consultative sales approach

• Strong problem solving experience

• Be able to demonstrate excellent interpersonal and rapport building skills

• Be comfortable operating in a sales, promotions and customer service environment

• Be sales oriented and always looking to outperform any and all sales budgets

• Have a fun, outgoing personality to not only engage with your co workers but also your customers!

If you have the drive and determination to make an impact on a growing business, apply now!