Sytner Group Looking for Business Analyst at
Leicester
, Leicestershire Full Time
Our busy and diverse IT department is looking for a Business Analyst who will be responsible for Aftersales Business System processes.
We’re looking for a motivated and ambitious individual, who understands how outstanding technology solutions can make to our organisation in improving the customer journey.
The role will be closely aligned to a software delivery team and will liaise with business leaders to ensure requirements are gathered and help report back the progress of these appropriately.
Responsibilities of the role
Experience in analysing complex cross-functional business requirements, reviewing and improving business processes
Ability to identify, manage, and resolve conflict while building successful business relationships across a range of stakeholder groups
Perform use-case analysis to model the interactions between systems and users
Identify how business requirements may be supported by business systems
Document requirements as user stories with user acceptance criteria within Azure DevOps
Deliver on commitments, and work collaboratively within the development team
Ability to identify business risks and provide solutions to mitigate them
Ability to communicate coherently to non-technically minded business stakeholders
Work with software delivery teams, using Agile framework, to progress solution delivery
Work with Application support to offer business and application insight in triaging incidents and change requests
Requirements of the role
2-3 years of BA or customer/process journey experience
Practical understanding of agile / SCRUM methodologies
Experience in performing requirements elicitation
Good communication skills both written and verbal
Ability to work autonomously, and deliver on commitments in a timely fashion
Excellent organisational, interpersonal, and communication skills
Ability to confidently meet stakeholders, build rapport and manage expectations
Why Sytner?
Sytner Group are delighted to announce our brand new and enhanced, industry-leading benefits package. We are passionate about continuing to build an environment where everyone feels valued, appreciated and able to reach their full potential. Our new benefits package is designed to do just that:
Additional Holiday Industry-leading Maternity, Paternity and Adoption Pay Bespoke Flexible Working Solutions Enhanced Long Service Awards Discounted Car Schemes High Street Discounts
At Sytner, we are passionate about diversity and inclusion. Our values and the way we behave are important to us. We have a working environment where we value and respect every individual’s unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.
Unsure? Read on…
We represent over 23 of the world’s most prestige vehicle brands, across our 140 UK dealerships.
We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey.
